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I totally agree with this. I love shopping online because I spend £15-20 less each week for two of us, because I think "I'll spend £60" and if it goes over I just take off things we don't really need or could go without for a week until it gets there. I don't mind paying for delivery - it still works out cheaper - but substitutions are annoying.

 

Some supermarkets substitute much more than others, for example Sainsburys (for me) can substitute 5 or 6 things in a single week! Whereas Tesco have never substituted more than 2, and often substitute nothing, and Ocado rarely substitute and if they do it's always been for very very similar items.  I usually check no substitutions for anything that could be subbed with a non-vegan item when I want a vegan one. Usually these aren't "must have" items for meals, just for lunch or snacking, so it's not much bother for me and I just go without, but if I used them for main meals it would be more of a pain.

 

At the moment we shop half in the local co-op because the food is quiet, it's very local, cheap and has more ethical alternatives (especially fair trade and vegan toiletries) but it's much smaller than a big supermarket so there's less choice - most of the time it's not important because who needs several choices of carrots? But half the time we also shop online to get more specialist things (vegan faux meats, vegan chocolate, etc) and a bit more variety.