So I got a response from Ghirardelli on the semisweet chips complaint:
"Thank you for taking the time to contact Ghirardelli Chocolate Company. We take your feedback seriously and appreciate the opportunity to address your concerns. We did recently make changes to our Semi-Sweet Chocolate Chip recipe by adding milk as one of the ingredients. Even though the change was made as a way for us to continually improve our products, it does not impact taste or baking performance. We do realize that this change may impact some of our consumers' ability to enjoy this product, and for that we do apologize.
If dairy is a concern for you, we would like to suggest trying our 70% Cacao Extra Bittersweet Chocolate Bar as an alternative for your baking and chocolate needs.
We hope that we have addressed your concerns – and that you will continue to enjoy the quality chocolate experience of Ghirardelli."
First off, swapping the bittersweet chocolate for the semisweet is a big difference in taste, so that's a no-go.
Second, they claim to be improving the product by adding milk, yet in the next breath they say the milk has no impact on taste or performance. What other improvements (aside from texture) would qualify as a desire to better the product? In my response I noted that and suggested the change had more to do with improving the company's bottom line than with satisfying their customers. What a crock!